Procedural Fireplace support
Help with the Apple TV remote, fireplace settings and the All Fireplaces unlock.
Remote controls
Choose a fireplace from the library. Press the center/Select button to throw wood into a wood-burning fireplace. Swipe to stir the flame and create sparks. Press Back/Menu to return to the library. Gas scenes have their own flame styles and do not accept wood.
Play/Pause toggles sound. The library also offers sound, Gentle/Steady/Roaring intensity and a sleep timer of 15, 30, 60 or 120 minutes. The timer fades the fire and sound; use the on-screen wake control to return.
Free fireplace and one-time unlock
Classic Fire is free and fully interactive. The All Fireplaces purchase unlocks the other 14 settings, including five gas fireplaces. It is a one-time purchase, not a subscription. The App Store displays the price in your region before purchase.
Restore a purchase
Choose Restore Purchases in the library footer or purchase panel while signed in to the Apple Account used for the purchase. You may need an internet connection to contact Apple. There is no separate app account.
If a purchase is pending approval, access stays locked until Apple confirms it. If the product cannot load, check your network and try again later; Classic Fire remains available. Do not buy again solely to troubleshoot a missing unlock.
Picture and sound
The app supports tvOS 17 or later. 4K output requires compatible Apple TV hardware, display and output settings. Dynamic rendering quality adapts to device load; larger wood piles can affect performance.
Crackling is intentionally quiet. Check the app sound setting and your TV or receiver volume. Gas fireplaces do not play wood crackling.
Navigation or playback problems
Press Back/Menu to return from a fireplace to the library. If the entire Apple TV stops responding, restart the Apple TV and try again. For a recurring problem, contact support with the scene name, app version, Apple TV model and tvOS version.
Contact
Email appstore@animist.ee. Include a short description of the problem and the device/app details above. Do not send passwords or payment-card details.