AQUARIUM support
Help with aquarium controls, settings and the optional premium unlock.
Choose an aquarium
Select an available aquarium in the menu, or choose Enter aquarium to start with your saved selection. Use Resume aquarium to return to the scene after opening the menu.
While watching, press Back/Menu or Play/Pause to open the menu. Pressing Back from the menu returns to the Apple TV Home screen. When you reopen the app, it returns to the aquarium menu.
Use the remote
Swipe or drag on the touch surface to stir the water. Directional clicks also push the water. Press Select (the centre click) to drop food, or hold Select to tap the glass.
Food drops are limited to one every 1.5 seconds. If the water does not react, check that Currents is not set to Off. Available gestures depend on your remote and its settings.
Sound and visual settings
Sound is off by default. Turn Sound on in the aquarium menu and check your TV or audio-system volume. Aquarium sound pauses while the menu is open or the app is in the background.
Use Fish, Bubbles, Water effects and Currents to adjust the scene. Water effects and the Apple TV Reduce Motion setting reduce animated water effects; they do not stop all fish movement.
The app keeps Apple TV awake while an aquarium is being watched. Normal idle behaviour resumes in the menu or when the app is in the background.
Unlock the premium aquariums
Classic Tropical is free. Where purchasing is available, Unlock All Aquariums is a one-time purchase for the premium scenes, not a subscription. The purchase screen shows the current App Store price.
If product information does not load, check your connection and choose Retry App Store. If Apple reports that a purchase is pending, wait for it to be approved or completed. Cancelling a purchase leaves the free aquarium available.
Restore a purchase
Choose Restore Purchases in the aquarium menu or unlock screen. Use the Apple account used for the original purchase and allow the App Store check to finish.
If access is still missing, confirm that the transaction completed and was not refunded or revoked. Contact support with the message shown in the app; do not send your Apple Account password or payment-card details.
Settings or performance problems
The app remembers your aquarium and settings locally on the Apple TV. There is no separate ANIMIST sign-in or app-managed cloud sync.
For a visual or performance problem, try reducing Fish or Bubbles, turn Water effects off, and reopen the app. Include your Apple TV model, tvOS version, app version and selected aquarium when reporting a problem.
Contact
Email appstore@animist.ee with the app version, Apple TV model and a short description of the issue. Screenshots are optional; remove personal information before sending them.