CheapestApp support

Help with CheapestApp for Android, iPhone and iPad.

No results or too few results?

1. Check your internet connection. Search providers and retailer websites can be temporarily unavailable or block automated requests.
2. Try the product brand and exact model number. Remove unnecessary descriptive words but keep essential size, capacity or variant details.
3. Review your price limit, excluded countries, condition and auction filters. Older models may only be available used or refurbished.
4. Try a deeper search and keep the app open. Your operating system can interrupt work when the app is in the background.
5. Use a browser-search or retailer link offered by the app to continue manually when a page cannot be checked.

Search coverage varies. No results does not prove the product is unavailable everywhere.

A price, product or shipping estimate looks wrong

Offers can change after a search. Confirm the model, variant, condition, stock, delivery eligibility, currency, tax and final checkout total on the retailer’s website. Send support the product link and a description of the discrepancy.

Retailer-page prices, comparison reports, search previews and saved/cached offers have different levels of verification. “Checked” describes available page evidence at the time of retrieval; it is not a guarantee of stock, seller reliability or checkout price. CheapestApp cannot guarantee the absolute lowest price.

Where is my order or refund?

Contact the retailer that accepted your order. CheapestApp helps discover offers but does not sell the products, take retailer payments or manage delivery, returns or refunds.

Keyboard, camera, microphone or location

Use the keyboard’s Search action or the keyboard toolbar’s Search/Hide controls when available. You can always type a product and enter a delivery location manually.

iPhone and iPad: camera, microphone, speech and location access are optional. Check permissions in iOS Settings if a feature is unavailable.

Android: “Scan product text” offers “Take a photo” and “Choose an image”. The selected image is used for on-device text recognition. Voice input opens an available speech service. Check that a camera and speech provider are installed and allowed to work. Enter delivery locations manually; the Android app does not request GPS access. Shared text or links fill the search field for you to review before searching.

Do I need Apple Intelligence or Gemini Nano?

No. Core product search has a local fallback. Eligible Apple devices can use Apple Intelligence; supported Android devices can use Gemini Nano through AICore to refine product requests. The Android model may need a download before it is ready. Both platforms still need internet access to retrieve online offers.

Advertising and privacy

Where available, open CheapestApp Settings → Manage advertising privacy choices. If privacy setup fails, check your connection and use a retry action when offered, or reopen the app. Product search remains available even when ads cannot load. Advertising preferences do not control retailer websites, speech providers or Android ML Kit diagnostics.

Read our privacy policy for information about search requests, platform-specific input features, local storage, Google AdMob and Android ML Kit. Privacy requests can be sent to appstore@animist.ee.

Remove saved information

Delete saved delivery locations in Locations on iOS or Manage locations on Android. On iOS, deleting the app removes its ordinary local data; offloading it does not. On Android, clear the app’s storage/data in system Settings or uninstall it; clearing only the cache does not remove saved locations and preferences. Device backups and information held by external services are separate, and a restored backup can bring app data back. There is no CheapestApp account to close.